Refund Policy
Q Wellness aims to provide a clear and fair refund process.
Refund Eligibility
Refunds may be available for:
- Eligible advance cancellations
- Professional cancellations
- Confirmed duplicate payments
- Sessions not delivered due to professional non-attendance
- Other approved circumstances
Refund Requests
Customers should contact Q Wellness support and provide their booking reference, reason for requesting a refund and relevant supporting information.
Refund Processing
Approved refunds will ordinarily be returned through the original payment method where supported.
Processing times depend on the payment provider and financial institution.
Non-Refundable Situations
Late cancellations, customer no-shows and completed services are generally non-refundable unless required by law or approved after review.
Disputes
Q Wellness will review relevant booking records, payment records and information submitted by both parties.
Refund decisions will respect applicable mandatory consumer rights.