Privacy Policy

1. Overview

Q Wellness respects the privacy of customers, professionals and website visitors.

This Privacy Policy explains how personal information is collected, used, stored, shared and managed through the Q Wellness marketplace.

Q Wellness is a product of Octopus Ventures.

2. Information We Collect

Depending on your interaction with the platform, information may include:

• Name
• Email address
• Telephone number
• Account login information
• Country and location
• Profile photograph
• Booking history
• Session preferences
• Professional qualifications
• Professional biographies
• Service pricing and availability
• Reviews and feedback
• Payment transaction references
• Device information
• Technical usage information
• Communications with support

We may process sensitive wellness-related information if a user voluntarily provides it and a relevant platform feature requires it.

3. How Information Is Used

Information is used to:

• Create and manage accounts
• Display professional profiles
• Facilitate bookings
• Process payments
• Send confirmations and reminders
• Provide customer support
• Prevent fraud and misuse
• Improve platform performance
• Maintain security
• Meet applicable legal obligations
• Send marketing communications where permitted

4. Professional and Customer Information

Customers receive information necessary to evaluate and book professional services.

Professionals receive customer information reasonably necessary to deliver confirmed appointments.

Professionals must use customer information only for legitimate service-related purposes and must respect applicable confidentiality and privacy obligations.

5. Payments

Payments are handled through supported payment service providers.

Q Wellness should not store complete payment card numbers or card security codes.

Payment providers process payment information under their own applicable policies.

6. Sharing Information

Information may be shared with:

• Booked wellness professionals
• Payment processors
• Hosting and infrastructure providers
• Communication and email providers
• Technical support providers
• Authorities when legally required

Q Wellness does not sell customer personal information to advertisers.

7. Cookies

The website may use essential cookies and, where enabled, analytics or preference cookies.

Additional information appears in the Cookie Policy.

8. Data Security

Q Wellness implements appropriate technical and organizational safeguards intended to protect personal information.

No internet-based system guarantees absolute security.

9. Data Retention

Information is retained only for as long as reasonably necessary for platform operations, legitimate business purposes, dispute resolution and applicable obligations.

Retention and deletion procedures must reflect actual platform functionality.

10. User Privacy Requests

Users may contact Q Wellness to request access to, correction of or deletion of their personal information, subject to applicable rights and legitimate retention requirements.

11. International Services

Q Wellness serves customers and professionals in multiple locations.

Information may be processed through service providers operating in different countries, subject to appropriate safeguards where required.

12. Children

Q Wellness is intended for adults aged 18 and above during its initial launch.

13. Updates

This policy may be updated as platform services and data practices change.

14. Contact

Privacy inquiries should be submitted through the official Q Wellness contact page.